FAQ

ELIESAAB SHOP offers timeless, sophisticated fashion pieces for the discerning woman. Our collections feature elegant designs with meticulous attention to detail, reflecting a luxury aesthetic that transcends seasonal trends. From our carefully curated accessories to our ready-to-wear collections, each piece embodies sophistication and enduring style.

Our clientele consists of fashion-conscious women who appreciate quality craftsmanship and timeless elegance. Our customers value sophisticated pieces that elevate their wardrobe with enduring style rather than fleeting trends. They are global citizens who seek luxury experiences and appreciate the convenience of our worldwide delivery service.

Our collections include: Accessories, Bags, Belts, Cardigans and Pullovers, Coats, Dresses, Earrings, Hats, Jackets and Blazers, Jumpsuits, Pants and Shorts, Ready To Wear, Scarves, Shirts, Shoes, Skirts, and Tops and Blouses. Each category features carefully selected pieces that reflect our commitment to quality and sophisticated design.

Each product page includes detailed size charts and measurements. We recommend comparing your measurements with our charts to ensure the perfect fit. If you need additional sizing assistance, our customer service team is available to help you select the appropriate size for your preferred fit.

Our products are crafted according to standard sizing with meticulous attention to fit. However, for certain styles that are designed with specific fits (such as tailored or relaxed), we provide detailed fit descriptions on each product page to guide your selection.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are processed through encrypted systems to ensure the protection of your financial information.

Absolutely. We utilize industry-standard encryption and security measures to protect all your personal and payment information. Your financial details are never stored on our servers.

Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We will make every effort to accommodate your request if your order has not yet entered the processing stage.

We offer two shipping methods:
• Standard Shipping – $12.95 via DHL or FedEx, delivering within 10-15 days after dispatch
• Free Shipping – Complimentary via EMS for orders of $50 or more, delivering within 15-25 days after dispatch

Each order is handled with meticulous care and requires 1-2 business days for processing. This ensures your items meet our uncompromising quality standards before beginning their journey to you.

We proudly serve fashion-conscious women across the globe. However, we are currently unable to deliver to certain Asian countries and select remote regions. During checkout, our system will automatically confirm if we can deliver to your location.

Yes, once your order ships, you will receive a confirmation email with tracking information, allowing you to follow your package’s journey until it arrives at your doorstep.

We recommend being available to receive your delivery or providing delivery instructions to ensure your elegant pieces are secured upon arrival. Our luxury packaging ensures your items arrive in perfect condition, ready to become cherished additions to your wardrobe.

We want you to be completely satisfied with your ELIESAAB SHOP purchase. You may return items within 15 days of receipt for a refund or exchange, provided they are in original condition with tags attached and in their original packaging.

Please contact our customer service team at [email protected] to initiate a return or exchange. Include your order number and the items you wish to return. We will provide you with detailed instructions and the return address.

Once we receive and inspect your returned items, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable.

For any inquiries regarding deliveries, products, or your shopping experience, please contact our dedicated customer service team at [email protected]. We’re committed to ensuring your ELIESAAB SHOP experience reflects the quality and sophistication of our collections.

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a more personalized shopping experience during future visits.