Privacy Policy

At ELIESAAB SHOP, we understand that our discerning clientele values not only timeless elegance in our collections but also the highest standards of privacy and data protection. This Privacy Policy reflects our commitment to safeguarding your personal information with the same sophistication and attention to detail that defines our fashion pieces.

1. Information We Collect

To provide our refined shopping experience, we collect information that includes:

• Personal Identifiers: Name, email address, shipping address, and contact information
• Payment Information: Credit card details processed through secure payment gateways (never stored on our servers)
• Transaction Data: Purchase history, product preferences, and order details
• Technical Information: IP address, browser type, device information, and browsing patterns
• Communication Records: Correspondence with our customer service team

2. How We Use Your Information

Your information enables us to provide the sophisticated service expected by our international clientele:

• Process and fulfill your orders with meticulous attention to detail
• Provide personalized styling recommendations based on your preferences
• Communicate order confirmations, shipping updates, and exclusive offers
• Enhance your shopping experience through website optimization
• Maintain the security of your account and transactions
• Comply with legal obligations and prevent fraudulent activities

3. Data Sharing and Disclosure

We treat your personal information with the discretion befitting our luxury brand:

• Service Providers: We engage trusted partners for payment processing, shipping, and customer service, all bound by strict confidentiality agreements
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new entity
• International Transfers: As a global brand, your data may be processed outside your country of residence, always with adequate protection

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your privacy security is paramount, reflecting the quality standards of our collections:

• Industry-standard encryption protects all data transmissions
• Payment details are never stored on our servers
• Regular security assessments ensure ongoing protection
• Data retention periods are limited to legitimate business needs
• Secure servers with restricted access maintain information confidentiality

5. Your Rights and Choices

As our valued customer, you maintain control over your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request erasure of your personal data, subject to legal requirements
• Restriction: Limit how we use your personal information
• Objection: Opt-out of certain data processing activities
• Portability: Receive your data in a structured, machine-readable format

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses sophisticated tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality and secure transactions
• Analytical Cookies: Help us understand how visitors interact with our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver personalized content and advertisements

You may manage your cookie preferences through your browser settings, though this may affect certain website features.

7. International Operations

Reflecting our global clientele, we serve customers worldwide (excluding Asia and select remote regions). When transferring data across borders, we ensure adequate protection through standard contractual clauses or other approved mechanisms.

8. Policy Updates

We may periodically update this policy to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with an updated effective date.

9. Contact Information

Thank you for trusting ELIESAAB SHOP with your personal information. We are committed to protecting your privacy with the same excellence that defines our fashion collections.